Shipping Policy

This Shipping Policy applies to all orders placed on nsrmotors.co.in for motorcycle spare parts and accessories.

3.1 Shipping Coverage

We currently ship across India to all serviceable pin codes through our courier and logistics partners.

3.2 Order Processing Time

• Orders are typically processed and dispatched within 1–3 business days of order confirmation (excluding Sundays and public holidays)
• Custom, made-to-order, or currently out-of-stock parts may require additional processing time; in such cases, our team will contact you with an updated timeline
• Orders placed after business hours, on weekends, or on public holidays will be processed on the next working day

3.3 Shipping Charges

• Free shipping is available on all prepaid orders above ₹2,500
• A nominal shipping fee applies to orders below this threshold, calculated at checkout based on your delivery location and order weight/dimensions
• Cash on Delivery (COD) orders may attract an additional COD handling fee, shown at checkout before you place the order

3.4 Estimated Delivery Time

• Metro cities: approximately 3–6 business days after dispatch
• Non-metro/other locations: approximately 5–10 business days after dispatch
• Delivery timelines are estimates provided by our courier partners and may vary due to weather, regional restrictions, courier network delays, or remote/rural delivery locations
• Large, heavy, or oversized parts (e.g., crash guards, brake caliper assemblies) may take slightly longer to ship due to special packaging and freight requirements

3.5 Order Tracking

Once your order is dispatched, you will receive a shipping confirmation via email/SMS/WhatsApp with a tracking number and courier link. You can also track your order status by logging into your account on nsrmotors.co.in or by contacting our support team.

3.6 Cash on Delivery (COD)

COD is available for eligible orders and pin codes. COD availability is confirmed automatically at checkout based on your delivery address and order value.

3.7 Multiple Shipments

For orders containing multiple items, we may ship products in separate parcels depending on stock location and packaging requirements, at no additional cost to you.

3.8 Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the parcel, our courier partner will typically make 2–3 delivery attempts. If delivery still fails, the order will be returned to us, and we will contact you to arrange re-shipping (additional shipping charges may apply) or process a refund as per our Refund & Return Policy.

3.9 Damaged Shipments

3.10 Undeliverable/Restricted Areas

Certain remote or restricted pin codes may not be serviceable by our courier partners. If your location is not serviceable, we will notify you at the time of order or promptly issue a full refund.

3.11 Contact for Shipping Queries