Refund & Return Policy

At NSR Motors, we want you to be confident that the spare part you order is the right fit for your motorcycle. This policy explains how returns, exchanges, and refunds work for orders placed on nsrmotors.co.in.

2.1 Return Eligibility Window

You may request a return or exchange within 5 days of delivery, provided the item meets the conditions below.

2.2 Conditions for Return

To be eligible for a return, the item must be:

• Unused, uninstalled, and in the same condition you received it
• In its original packaging, with all tags, labels, and accessories intact
• Accompanied by the original invoice/order confirmation
• Free of any physical damage, scratches, or signs of fitting/installation, unless the item was defective or damaged on arrival

2.3 Non-Returnable Items

The following categories are not eligible for return or refund, except in the case of a manufacturing defect or an error on our part:

• Electrical parts (once installed/connected), sensors, and ECU-related components
• Custom-ordered, made-to-order, or special-order parts
• Items marked "Final Sale" or purchased during clearance/liquidation sales
• Consumables such as oils, lubricants, filters, brake pads, and gaskets once opened or used
• Products with tampered or missing original packaging/serial numbers

2.4 How to Initiate a Return

1. Email ravindra71712@gmail.com or WhatsApp/call +91 93512 71712 within 5 days of delivery, quoting your order number.
2. Include clear photos/videos of the product and packaging, especially if reporting a defect, damage, or wrong item.
3. Our team will review your request and, if approved, share instructions for shipping the item back to us or arranging a reverse pickup (where serviceable).
4. Items returned without prior authorization from our support team may not be accepted.

2.5 Damaged, Defective, or Wrong Item Received

If you receive a part that is damaged in transit, defective, or different from what you ordered:

• Report it within 48 hours of delivery, with unboxing photos/video where possible
• We will arrange a free replacement, exchange, or full refund, including any shipping charges incurred, once the issue is verified
• We recommend recording an unboxing video for high-value orders, as this helps us process damage claims faster with our courier partners

2.6 Refund Process

• Once your returned item is received and inspected, we will notify you via email/WhatsApp of the approval or rejection of your refund
• Approved refunds are processed within 5–7 business days to your original method of payment (or as store credit/bank transfer for Cash on Delivery orders)
• Depending on your bank or payment provider, it may take an additional 3–7 business days for the refunded amount to reflect in your account
• Original shipping charges are non-refundable unless the return is due to our error (wrong/defective/damaged item)

2.7 Return Shipping Costs

• If the return is due to a change of mind or incorrect part selection by the customer, return shipping costs are borne by the customer
• If the return is due to a defective, damaged, or incorrectly shipped item, NSR Motors will bear the return shipping cost

2.8 Order Cancellations

• Orders can be cancelled free of charge as long as they have not yet been shipped
• To cancel, contact us immediately at ravindra71712@gmail.com or +91 93512 71712 with your order number
• Once an order has been dispatched, it cannot be cancelled; you may initiate a return after delivery as per this policy

2.9 Exchanges

If you ordered the wrong part number, size, or fitment for your bike model, contact us within 5 days of delivery. Subject to stock availability, we will facilitate an exchange for the correct item; any price difference (if applicable) will be charged or refunded accordingly.

2.10 Contact for Refunds & Returns